Employment Opportunities

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Client Services Assistant

The Non-GMO Project is currently seeking a Client Services Assistant to help provide exceptional client service. The Non-GMO Project is a nonprofit organization committed to preserving and building sources of non-GMO products, educating consumers, and providing verified non-GMO choices. The Client Services Assistant will report directly to the Client Services Director and will work with the Client Services team to further develop our rapidly growing verification program.

The successful candidate will have customer service and technical support experience, and be comfortable working in a mission-driven organization. Must be organized, detail-oriented and have a friendly demeanor.

Responsibilities:

  • Cultivate strong relationships with clients particularly through administrative and technical support (both phone and email); serve our clients in a professional and collaborative manner
  • Respond to and resolve client services requests proactively and in a timely manner
  • Provide education to clients on the verification process and Standard-related inquiries
  • Ability to communicate about the verification process and the Non-GMO Project Standard
  • Participate in individual or team projects, as needed
  • Deliver quality service and problem solving skills to clients
  • Support administrative needs of leaders in partnership with other staff
  • Participate in team meetings and share best practices by creating standardized processes that improve the quality of work and efficiency of the team

Qualifications:

  • Approximately 1-3 years of experience providing direct client-facing support
  • Associate or undergraduate degree in environmental, business, marketing, communications or similar field OR equivalent work experience
  • Outstanding written and oral communication skills
  • Ability to communicate complex, technical concepts in a clear and simple manner.
  • Proficiency in database systems, in addition to Google Drive and Microsoft Office systems
  • Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
  • Ability to manage multiple client situations, needs and inquiries simultaneously
  • Must be able to develop and maintain good cross-department working relationships

Commitment

This position is a full-time, hourly position at 40 hours per week.

Benefits: Health, vision, dental, paid holidays, sick days and vacation

To Apply

Please email a resume and cover letter to: admin@nongmoproject.org. Please include the title of the position you wish to apply for in the subject line. Your cover letter should address your interest in working with the Non-GMO Project and particular skills or strengths you feel would make you a good fit for our team.

PART-TIME INTERNSHIPS

The Non-GMO Project is currently seeking part-time interns to join our mission-driven team. The Non-GMO Project is a non-profit organization committed to preserving and building sources of non-GMO products, educating consumers, and providing verified non-GMO choices.

GENERAL INTERN POSITIONS:

Qualifications

  • Applicants should have a passion for sustainability and a basic understanding of the GMO issue (further education, including recommended reading, are part of the internship). In addition to aligned values, applicants should have:
  • Excellent verbal and written communication skills
  • An understanding of common communication channels, including social media
  • Solid computer literacy, including experience with Microsoft Office and Internet research
  • A strong sense of order, organization and attention to detail
  • A professional phone presence
  • An ability to be flexible and take on a wide range of tasks, from creative design to data entry
  • Enthusiasm and willingness to learn

Priorities for intern support vary throughout our work-year and include a variety of projects from communications work to data management, including developing systems for organization and providing information materials to the public. Some students with graphic design and video skills have also assisted in producing visual materials, and copywriting projects are always abundant! Our team members come from varied educational backgrounds, and so can our interns. We do our best to tailor work to skills and interests, but we also end up sharing many tasks as a team. Our interns are asked to show leadership and take the initiative to solve problems, and to work independently and creatively. In addition, interns also provide general administrative support to all departments as needed.

Further assignments vary based on skills, interests, and performance. This is an excellent opportunity to learn firsthand what is involved in running a small non-profit.

Commitment

We’re looking for a commitment of around 10-15 hours a week – ideally for two to three quarters, but we are open to length of time.

Please note this is an unpaid internship.

STANDARDS & TECHNICAL ADMINISTRATION INTERN:

​Responsibilities and Learning Objectives

  • Help implement a product testing program
  • Provide data entry using Excel to create a tracking document for products sent for testing
  • Provide data entry using a database to help the Project change systems
  • Do research on the Internet about Non-GMO Project verified products
  • Occasionally go shopping for products to be sent to a lab
  • Packing, shipping and package tracking and possibly ordering items from distributors
  • Review and assess documentation relating to labs and lab reports
  • Gain experience in logistics, project and event management, implementation and improvement of program documentation and practices, preparation of mini project reports.

You don’t need a lot of experience. You do need an eye for detail, basic computer skills and a willingness to work at high volume for short bursts of time. If you want to learn in a real-time work environment, get great feedback that will help you advance in any business position, AND help an organization with a great mission, this is for you!

Commitment

This position is at least 10-12 hours per week with room for a flexible schedule. Ideally, this is a three-month position.

Please note this is an unpaid internship.

To Apply

Please email a resume and cover letter to: admin@nongmoproject.org. Please include the title of the position you wish to apply for in the subject line. Your cover letter should address your interest in working with the Non-GMO Project and particular skills or strengths you feel would make you a good fit for our team.

Thank you so much for your interest in the Non-GMO Project team!